Introduction
These Terms and Conditions ("Terms") apply to your use of the Klarity app (iOS and Android) and the website at klarity.health (together, the "Services"). They form a legal agreement between you ("you", "your") and Managed Self Ltd trading as Klarity ("we", "us", "our").
By creating a Klarity account or using our Services, you confirm that you have read and accept these Terms together with our Privacy Policy, Cookie Policy and Data Sharing Policy. If you do not agree, you must not use our Services.
Our Regulatory Information page sets out the product's intended use, contraindications and warnings. Please read it before you use Klarity. It forms part of these Terms.
Use of the mobile apps is also subject to the rules of the relevant app store (e.g. Apple App Store, Google Play).
Klarity account
- A Klarity account provides access to our apps and services.
- You must be 18 or over to register for and use Klarity. Klarity is not intended for, and must not be used by, anyone under 18. If we become aware that an account belongs to someone under 18 we will close it and delete the associated data.
- Accounts may not be shared. You are responsible for keeping your login credentials secure.
- To create an account you must provide your name, email address, telephone number, date of birth and gender, and choose a secure password.
- You must keep your account details up to date.
Our services
3.1Health scores
We provide tools such as health scores, chronic disease and cancer risk assessments and biological age indicators. These are based on self-reported and wearable data and are intended to help you understand your general wellbeing.
3.2Personalised health plans
We use proprietary and generative AI models to build personalised health plans. These provide insights and recommendations but are not a substitute for professional medical advice.
3.3Cancer screening programmes
We assess your risk levels using questionnaires and risk models. Based on results, we may recommend specific screening tests, which may include:
- at-home sample collection kits
- clinic appointments, such as mammograms and skin checks
- digital analysis of mole images
- mobile phlebotomy, with samples analysed by an accredited laboratory
The partners who deliver these services are named in section 3 of our Data Sharing Policy, which we keep up to date. We maintain that list in one place so that it does not fall out of step across our policies.
3.4Service updates
We may modify or enhance services from time to time, including mandatory updates required for continued use.
Fees and payment
4.1Where your employer or another organisation funds your programme
- No fee is payable by you. The organisation that arranged the programme pays us directly.
- Your access runs for the period that organisation has arranged. We will tell you in the app when your access is due to end.
- If that organisation ends its agreement with us, your access to the funded elements ends too. We will give you reasonable notice and you may continue with a direct subscription if one is available.
- The organisation pays for the programme. It does not gain any right to your individual information. Section 5 of our Data Sharing Policy sets out exactly what it does and does not receive.
4.2Where you subscribe directly
- Prices, billing periods and what each plan includes are shown before you buy and in your account settings. All prices include VAT where it applies.
- Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. We will tell you in advance of any price change and you may cancel before it takes effect.
- Where you buy through the Apple App Store or Google Play, that store handles billing, renewals and refunds under its own terms, and you manage or cancel the subscription in your store account.
- Some screening tests are charged separately from any subscription. We will tell you the price before you book.
Cancellation and ending your agreement
5.1Your 14-day cancellation right
If you subscribe directly as a consumer, you have a legal right to cancel within 14 days of entering into the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not need to give a reason.
To cancel, email us at info@getklarity.io or use the cancellation option in your account. We will refund you within 14 days of being told.
If you ask us to start providing the service during the 14-day period, and you then cancel, we may charge you a proportionate amount for what you have used. Once a screening test has been dispatched, booked or carried out at your request, that element cannot be cancelled under this right.
5.2Ending your agreement at any time
- You can close your Klarity account at any time in the app settings, or by emailing us. Closing your account ends this agreement.
- Where you have a paid subscription, cancelling stops the next renewal. Your access continues until the end of the period you have paid for.
- We may suspend or end your access if you seriously or repeatedly breach these Terms, if we are required to by law, or if we stop providing the Services. Unless the reason is your breach, we will refund any part of a subscription you have paid for and not received.
- What happens to your information when your account closes is set out in our Privacy Policy.
Communication with you
- We will communicate with you mainly through the app and website, and occasionally by email.
- You can manage your communication preferences in the app settings.
- It is your responsibility to ensure your contact details remain up to date.
Security and acceptable use
- We apply encryption and security measures to protect your data.
- You must choose a strong password and maintain the security of your devices and email account.
- You must not misuse the Services (e.g. hacking, introducing malware, posting unlawful or offensive content).
- We may suspend or close accounts where security is compromised or these Terms are breached.
Your responsibilities
- You are responsible for ensuring that the information you provide is accurate and up to date.
- Klarity is not responsible for decisions you make based solely on the information provided.
- Our services are intended to support, not replace, professional healthcare advice, diagnosis or treatment.
Intellectual property
We own all intellectual property rights in the Services, including app and website content, branding and logos. You may use these only as required to access the Services. You must not copy, adapt, reverse engineer or use our intellectual property for any other purpose.
Legal terms
Information rights
We act as data controller of the personal information we collect. Under UK GDPR you have rights including: access, rectification, erasure, restriction, portability, objection and withdrawal of consent. For details, see our Privacy Policy.
Website conduct
Other than personal information (covered by our Privacy Policy), material you transmit or post to our website will be treated as non-confidential and non-proprietary. We may use such material for any purpose.
You must not post or transmit material that is:
- likely to incite violence or hatred
- technically harmful (e.g. viruses, worms, Trojan horses)
- in breach of intellectual property rights or licences.
We may cooperate with law enforcement authorities or comply with court orders requiring us to disclose the identity of anyone posting such material.
Liability
- We provide services with reasonable care and skill, but we do not guarantee that they will be uninterrupted, error-free or fit for every purpose.
- To the maximum extent permitted by law, we exclude liability for indirect, incidental or consequential losses.
- Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under law.
- Where you are a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 that services be supplied with reasonable care and skill and within a reasonable time.
- Where we are liable to you and the liability can lawfully be limited, our total liability in connection with the Services is limited to the greater of the amount paid for the Services in the 12 months before the claim, or £100.
Changes to these Terms
We may revise these Terms from time to time to reflect changes in law, business needs or service improvements. We will notify registered users of material changes. Continued use of the Services after changes take effect constitutes acceptance.
Contact and complaints
For questions or complaints, please contact us. We aim to acknowledge complaints within 5 working days and to give you a full response within 30 days. If we need longer, we will tell you why and when to expect an answer.
If you are not satisfied with our final response and your complaint concerns your personal information, you can contact the Information Commissioner's Office. Our ICO registration reference is ZA748065.
Alum House, 5 Alum Chine Road
Westbourne, Bournemouth
BH4 8DT
United Kingdom